The Prom Dresses By Customers Design

1.Shipping Methods We Offer:

DHL,TNT, UPS, Fedex etc. All dresses will be shipped via express. Normally you will receive your order in 3-7 days after it was shipped.

We ship to all over the world. If you can not find your country when check out, please contact us.

 2. Delivery time:

Delivery Time = Processing Time + Shipping Time

Standard delivery: Within 25 days (From May to Dec)
Around 25-30 days (From Jan to April), it's busy season together with spring festival holiday, so produce time will be long.

Rush delivery:Within 7-15 days.

If you need the dress urgently, you can choose the shipping way Rush delivery.Please note us the date you need the dress, we will put your order on prior schedule and make sure you receive it on time.

Return Policy

1.Cancellation Policy
We know there may be some situations that make you have to cancel your order. However, we will process the order as soon as payment is received and all of our dresses are made to order. If the production has begun, we need to deduct labor and material costs. Please see details below:

- Order cancellation within 24 hours after the order is paid: full refund
- Order cancellation from 24 to 72 hours after the order is paid: 80% product refund+full shipping fee
- Order cancellation from 72 to 120 hours after the order is paid: 70% product refund+full shipping fee
-Order cancellation beyond 120 hours after the order is paid：none refund+full shipping fee
- Once the item has been shipped out, the order can't be canceled.

If you want to cancel your order, please email us at service@pgmdress.com. And we will get back to you with the amount to refund according to the above cacellation policy.

2.Return Policy

2.1. Return Policies In Brief:

1). Item can be returned within 7 days of delivery.
2). Original shipping is non-refundable.
3). All returnable items must be unwashed, unworn, and in original condition with their tags still attached.
4).Customized item is not supported to return.If you choose the custom size order,please check our measurement guide carefully,so that you can measure it right.

2.2. General Return Policies

• 2.2.1. You will receive full refund if the issue is caused by us (e.g. miss-shipped, defective, wrong items, etc.).
• 2.2.2.For issues (e.g fit issue, dislike, buy 2 and try both but only keep one, etc.) which are not caused by us, buyer should bear forth and return shipping cost. Some restocking fee will be also charged (normally 50% based on the actual issue).
• 2.2.3. Due to different body shapes, if we make the correct size, but it is not fit. Full refund is not supported. But to offer better service, we will cover a partial alteration cost at a local tailor shop (no more than 20% of the product purchased price).
• 2.2.4. Please note if you choose colors across different fabrics, the colors may vary a lot. It doesn't mean that we make a wrong color. e.g. Burnt orange of chiffon is quiet different to burnt orange of silk satin.
• 2.2.5.All our dresses are tailored by experienced professionals and hand-made accordingly. Each dress goes through quality-inspection 3 times before being shipped out to minimize such problems from arising. Because each dress is hand-made, there will be at most a 5% difference between the product picture and the product you receive.

2.3.Return Process
1) Please email to service@pgmdress.com within 7 days after you received the item, please enclose an explanation about the dress problems with photographs for the return. Returns will not be accepted without prior approval from Customer Service Department.

2)  Once your return request is approved, we will provide you with a return address. You need to pay the return shipping fee. Please send the item(s) through your local post office and send us the tracking number. 

3)  All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 3-7 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.

What will be a custom option (customized product)?

Custom color;
Custom size;
Customization;
Choose or offer a color which is not the main shown picture color;
Change back style which is not the original one;
Unusual size: 00-0, 18-32;
Offer a dress image (not from us) to customize, OEM, etc.

You can order the dress standard size or custom size.To make the dress fit you,you can measure your custom sizes.It is free custom made.

For custom size order,please leave the measurement size in the cart note.You'd better to check our size guide carefully,so that you can choose the correct size.